Wednesday, May 20, 2015

ADQ Reply

A few weeks ago, I wrote about my frustration with the local DQ's poor customer service here. To my surprise, I received a letter from DQ's headquarters in Minnesota apologizing for the bad experience and a promise to investigate and provide necessary training to ensure this doesn't happen again.

I know it's probably a stock letter which they probably only updated with my name and address. But, that I received it means that someone up the chain read it, indicating there is a chance it will be addressed with the local DQ, which is gratifying.

In retrospect, I now believe I handled the situation appropriately. In the words of Edward Bulwer-Lytton, the pen is mightier than the sword. And this is the lesson I want my children to learn.

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